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Please read these Terms & Conditions (“Terms”) carefully as they contain important information regarding your legal rights, remedies and obligations. The Terms are issued by Reset Fitness FZE (“Reset Fitness”, “we”, “us”, or “our”), which operates this website www.ihitreset.com (“Website”) and the I Hit Reset mobile app (“App”).
By accessing or using the Website or the App, whether as a visitor (simply browsing the Website or using the App) or as a member (upon creating an account with us), you shall be deemed to have accepted the Terms in full. If you do not accept these Terms in full, you must leave the Website or App immediately.
If you wish to become a Reset Fitness member, you must read these Terms and indicate your acceptance in the registration process.
We may revise these Terms at any time and you should review these Terms from time to time for any changes or updates. Changes or updates will be effective on the day they are posted on the Website and/or the App. By using the Website or the App after we make any changes to these Terms, you agree to accept those changes, whether or not you have reviewed them.
MEMBER ACCOUNTS: In order to access some features of the Website and the App, you are required to register as a member by creating an account with us. The member account is for the sole use of the registered applicant and is non-transferable and non-refundable. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. Acceptance of an application for membership is at our absolute discretion (although we will exercise our discretion reasonably and in compliance with applicable laws).
ELIGIBILITY: The Website, the App, are intended solely for anyone who is 18 years of age or older. By using the Website or the App, you represent and warrant that you are 18 years or older. Memberships are permitted from 12 years of age. Members between 12-17 years of age require a parent or legal guardian to co-sign their membership and can attend Reset Teens classes without the presence of a parent or legal guardian. Children aged 12-15 are permitted to attend regular Reset Fitness classes (Cardio, Strength, Shape and Combat) only when accompanied by a parent or legal guardian. Children aged 16-17 are permitted to attend regular Reset Fitness classes without the presence of a parent or legal guardian.
ACCOUNT SECURITY: You are responsible for maintaining the confidentiality of your account and your chosen password and for restricting access to your account from any devices or other users, and you agree to accept responsibility for all activities that occur under your account or password. We are not responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, any unauthorised use of your account or password, with or without your knowledge. You agree to notify us immediately of any breach of security or unauthorised use of your account.
COMMUNICATIONS: You may receive periodic communications regarding our services. You can manage the messages you receive, by changing the preferences in your account on the Website or on the App, or by informing us in writing at hello.JIP@ihitreset.com.
TERM, MEMBERSHIP CANCELLATION, SUSPENSION AND TERMINATION:
These Terms shall remain in full force and effect while you use Reset Fitness Services or are a member of Reset Fitness.
Promotional, Reset Teens, Credit, Personal Training, 6-Week Reset, 1- and 3-Month Unlimited Memberships cannot be cancelled and are non-refundable. 6- and 12-month Unlimited Memberships may be cancelled; members will be charged a cancellation fee equal to 2 months of Membership, and the membership will be terminated effective immediately upon settlement. For membership cancellations, you are required to provide us with 30 days’ written notice of the cancellation via email to hello.JIP@ihitreset.com. The email should contain the subject line ‘Cancel Membership’ and state your full name, registered telephone number and membership package type. If you wish to cancel your membership on medical grounds, for reasons such as a contracting/developing a serious medical illness or incurring a long-term or permanent physical injury or disability, you must inform us via email with a supporting letter from a physician or medical professional. It is at the discretion of management to grant the cancellation.
3-Month Unlimited Memberships may be suspended for a period of up to 2 weeks, 6-month Unlimited Monthly Memberships may be suspended for up to a total of 4 weeks, and 12-month Unlimited Monthly Memberships may be suspended for up to a total of 8 weeks. Any further Membership suspension is at a cost of AED50 per week and at the discretion of the management. Suspension will only be approved if all fees have been paid in full and are up-to-date and a written email request is sent to Reset Fitness with 30 days’ notice; you will receive written confirmation from Reset Fitness if the suspension is approved. Reset Fitness reserves the right to request further information, such as a doctor’s letter, prior to giving approval for the suspension. The suspension acts as an extension to the initial contract duration. Reset Teens, Credit, Personal Training and 6-Week Reset and 1-month Unlimited Monthly Memberships cannot be suspended.
We reserve the right to terminate access to the Website and/or to the App, or to terminate any Reset Fitness Services or your account at any time if we determine that you are or have been in breach of these Terms, or due to overdue fees of 60 days or repeated late payment, or due to any unexpected technical issues or problems. In instances of a minor breach, we may inform you of it and give you a set period of time to rectify it; failure to rectify the breach within the given timeline may result in membership termination.
In order to book a class, you must be registered as a member and have purchased one of our packages. We offer four types of packages: Monthly Unlimited Memberships, 6-Week Reset, Reset Teens (Term), and Credit Memberships (Personal Training, Class Credits). Unlimited Monthly Memberships are valid from date of purchase and expire at the end of stated period, be it 1-, 3, 6- or 12-months. 6-Week Reset Memberships are valid for six weeks and begin and expire on set, and pre-published, dates determined by Reset Fitness. Reset Teens Memberships are aligned to school term times and begin and expire on set, and pre-published, dates determined by Reset Fitness. Our Credit Memberships expire after a month/s from the date purchased, depending on which package is purchased. Packages are non-transferable between members and may only be suspended in the circumstances outlined above.
INTRO PACK: A new member is entitled to a purchase an Intro Pack of 3 classes. The Intro Pack will have a duration of 7 days starting from the day it is purchased, and cannot be extended. Intro Packs are non-transferable and non-refundable. You understand and agree that unless we expressly communicate otherwise, Intro Packs are available only to first time members that have never had an account with us before and there is only one Intro Pack permitted per person. It is a violation of these Terms to sign up for an Intro Pack if you have signed up for an account or trial in the past or to have more than one account or Intro Pack at the same time.
PAYMENTS: We accept payments online, or at our premises using credit and debit cards in AED. When you purchase packages you will be prompted to pay through our third party payment provider. If you make a payment for our products or services on the Website or on the App, the details you are asked to submit will be provided directly to our third party payment provider via a secured connection. The cardholder must retain a copy of transaction records.
CLASS & ASSESSMENT CANCELLATIONS AND NO SHOWS:
Class bookings must be cancelled 12 hours prior to the start of the class through our App or by telephone to avoid a penalty. For Credit Memberships, 1 credit will be refunded to your balance if you adhere to the cancellation policy. If you fail to follow the cancellation policy or are registered as a no show for a class, no credit refund will be applicable. For 6-Week Reset, Unlimited Monthly and Reset Teens Memberships, a 3-strike system applies, entitling you to 3 late cancellations or no shows for classes. After 3 strikes, you will be blocked from booking and attending classes for a period of 7 days. If you wish to unblock your membership before the 7 days expires, there is a charge of AED50. Assessment appointments must be cancelled at least 12 hours prior to the start of the appointment by telephone to avoid a penalty. Late cancellations or no shows are subject to a penalty fee of AED60.
REFUNDS: 6-Week Reset, Reset Teens, Credit Memberships and 1- and 3-month Unlimited Monthly Memberships are non-refundable. No refunds will be offered/available for any cancelled activities outside of the control of Reset Fitness (i.e. inclement weather, venue cancellation and maintenance).
LOCKERS AND PERSONAL BELONGINGS: Lockers are for the use of all members and guests, and subject to availability. It is your responsibility to ensure you clear the locker after each use. Any unclaimed items found in the locker will be held for a period of 7 days and if not claimed, will be donated to a nominated charity. No liability will be held by Reset Fitness after this date.
PHYSICAL FITNESS AND SAFETY: You are advised to consult a physician prior to participating in any activities at the studio. You represent and warrant that you are in good health and physical condition and know of no medical or other reason that makes you incapable of engaging in exercise, either passive or active. If you have a condition or are taking any medication that may affect your ability to exercise, you agree to provide us with a doctor’s letter prior to participating in any classes or using any Reset Fitness amenities or services.
You warrant and represent that you know of no physical, medical or other disability or condition that may be affected or aggravated by, or which may result in any sickness, injury or death from participating in a class or engaging in active or passive exercise. You agree to provide us with all relevant and accurate health, personal and fitness information before and during the course of any exercise program or other activity. You are responsible for updating us in writing about any changes to your health or medical status. You also agree to undertake or complete any pre-exercise screenings or questionnaires Reset Fitness requests.
You agree that you will not participate in a class or use any Reset Fitness amenities or services whilst suffering from any infection or contagious illness, disease or other ailments, such as open cuts or sores or abrasions, where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of the other members or guests.
You acknowledge and agree that you participate in classes and use Reset Fitness amenities and services at your own risk and that improper use of equipment or failure to follow instructions from a Coach may result in injury or death.
Minor members and their parent/guardian co-signatories agree, warrant and represent that the minor has valid UAE Health Insurance covering sporting activities in the UAE.
LIMITATION OF LIABILITY
To the fullest extent permitted by law in the applicable jurisdiction, under no circumstances (including, without limitation, negligence) shall Reset Fitness, its owners, employees, agents and associate/group companies, be liable to you or to any third party for any direct, indirect, incidental, special, punitive, or consequential damages of any kind whatsoever arising from any (i) use of the Website or the App, (ii) errors, mistakes, or content inaccuracies, (iii) personal injury or property damage, of any nature whatsoever, relating to the use of the Website or the App, (iv) unauthorised access to our secured servers and personal information stored therein, (v) interruption or cessation of transmission to or from the Website or the App, (vi) bugs or viruses which may be transmitted to or through the Website or the App by any third party, (vii) defamatory, offensive or illegal conduct of any third party, and/or (viii) third party content or third party products and services.
These limitations apply to all claims, whether based on warranty, contract, tort, or any other legal theory, and whether or not Reset Fitness has been informed of the possibility of such damages. The total liability of Reset Fitness will be limited to the fullest extent permitted by applicable law.
You agree to defend, indemnify and hold us harmless, and our owners, employees, agents and associate/group companies, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from any breach by you of any of these Terms, your use of and access to the Website or the App, and/or a violation by you of applicable law or any agreement or terms with a third party to which you are subject.
OWNERSHIP AND USE OF CONTENT ON THE WEBSITE OR THE APP
Content on the Website or the App, including without limitation, video, audio, photographs, images, designs, illustrations, animations, logos, text, comments, data, information, executable files, workouts and workout data, interactive features, copyrights, trademarks, patents, applications and any intellectual property, is owned by or licensed to Reset Fitness.
Content is protected by copyright and trademark laws, and is for your information and personal use only. You may download copies of posted materials for personal, non-commercial use only, so long as you neither change nor delete any author attribution, trademark, legend or copyright notice. When you download copyrighted material, you do not obtain any ownership rights to that material. You may not modify, copy, reproduce, publish, display, transmit, adapt, distribute, display, sell or in any way exploit any content for any purposes whatsoever without the prior written consent of Reset Fitness. Our Website or App may link to, interact with or be available on third party services or products such as social media providers and third party devices. If you access such third party services or products, be aware that different terms and privacy policies may apply to your usage of such services.
“Reset Fitness”, the logo and other graphics, logos, scripts, and designs are trademarks and trade names of Reset Fitness in the United Arab Emirates. Reset Fitness’s trademarks and trade names may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Reset Fitness.
We may take photographs, videos or audio recordings of the premises, classes, events and other activities relating to Reset Fitness. You may be included in some of these photographs, videos or audio recordings either individually or as a group. We reserve the right to use such photographs, videos or audio recordings for promotional or marketing purposes unless you instruct us otherwise.
Reset Fitness Services include certain services that are available via your mobile phone, including but not limited to (i) the ability to book a class and/or purchase packages, (ii) the ability to browse the Website from your mobile phone and (iii) the ability to access the App that is downloaded and installed on your mobile phone. We do not charge for these mobile services, however, your carrier’s standard messaging, data and other rates and fees will still apply. You should check with your carrier to find out what plans are available and how much they cost.
While we strive to make our applications available on many platforms, we cannot guarantee that our applications will work with all carriers or devices. By downloading or using our applications, you expressly agree that we may communicate with you by SMS, MMS, text message, email or other electronic means directed to your mobile device and that certain information about your usage of the applications may be communicated to us.
DISCLAIMERS; NO WARRANTIES
To the fullest extent permitted by law in the applicable jurisdiction, Reset Fitness, its owners, employees, agents and associate/group companies disclaim all warranties, expressed or implied, in connection with Reset Fitness Services, the Website, the App and your use thereof. Reset Fitness makes no warranties or representations about the accuracy, validity, reliability or completeness of the Website and the App, content provided thereon, or the content of any sites linked to the Website or the App, and assumes no liability and responsibility for any use of Reset Fitness Services, the Website or the App.
We do not warrant that Reset Fitness Services will meet your requirements, and we cannot guarantee any specific results from the use of Reset Fitness Services. You expressly acknowledge and agree that use of the Reset Fitness Services is at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with you. The Reset Fitness Services are provided on as “as is” and “as available” basis and Reset Fitness expressly disclaims any warranty of fitness for a particular purpose or non-infringement.
ENTIRE AGREEMENT; NO WAIVER
GOVERNING LAW, JURISDICTION AND ARBITRATION
Reset Fitness is domiciled in the United Arab Emirates. These Terms, any other legal notices published by Reset Fitness on the Website or the App, and any disputes or claims arising out or in connection with these Terms, shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes or claims will be conducted only on an individual basis and not in a class, consolidated or representative action. Both you and Reset Fitness agree that the courts of the Dubai International Financial Centre shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms. You and Reset Fitness agree that any cause of action arising out of or in connection with these Terms must commence within one year after the cause of action accrues, otherwise, such cause of action is prohibited. In the event of any litigation or binding arbitration arising from or related to these Terms, or Reset Fitness Services provided, the prevailing party shall be entitled to recover from the non-prevailing party all reasonable costs incurred including staff time, court costs, legal fees, and all other related expenses incurred in such litigation or binding arbitration.
If you have any questions regarding these Terms, the Website, the App, or Reset Fitness Services, please contact us at:
Reset Fitness FZE
Important Legal Notice
For the purposes of applicable data protection and privacy laws, the company is the data controller. For further information about this, please contact us using the details below.
Whose personal data do we collect?
The company collects personal data from a range of individuals in the context of its business activities, including:
How we collect your personal data
We obtain personal data which you knowingly and voluntarily disclose to us, both online and offline, notably when you:
We may also collect information from third party sources, for example information relating to your use of other websites which we operate and from related third parties including, but not limited to, agents and sub-contractors.
Information we may collect from you
The company may collect a range of personal data from you, including but not limited to your name, gender, job title, photographic identification, email address, home address and other contact details, details of your health, interests and goals, communications with you (including notes from assessments) and financial and payment information.
When you use our site at www.ihitreset.com (“Website”), we collect certain standard information that is sent by your browser to the Website, based on such things as your IP address, browser type, operating system, language, time zone setting, access times and any referring website addresses.
If you contact us, we may keep a record of that correspondence or conversation.
We may also record details of your visits to the Website.
Where we process sensitive personal data we will ensure we are permitted to do so under applicable data protection laws, for example where we have your consent or the processing is necessary to establish, exercise or defend a legal claim.
Where we store your personal data
The data that we collect from you may be transferred to, and stored in, a country other than your own and that country may provide a lower level of data protection requirements than your own country. By submitting your personal data, you agree to this potential transfer to a country other than your own.
You acknowledge and understand that the transmission of information via the internet is not completely secure. Although we will take reasonable and appropriate steps to protect your personal data once we have received it, we cannot guarantee the security of your data transmitted to the Website. Any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.
Uses made of the information
We collect and/or use personal data about you for the following reasons.
The legal basis for the company processing your personal data
In accordance with the purposes for which we collect and use your personal data, as set out above, the legal basis for the company processing your personal data will typically be one of the following:
Disclosure of your Information
The company may share your personal data with people within the organisation who have a “need to know” that data for business or legal reasons, for example in order to carry out an administrative function such as processing an invoice, or to direct a query that you have submitted to the relevant department within the company.
We may disclose your personal data to third parties including the authorities, the company’s advisors, suppliers of IT services and third parties engaged by the company for the purpose of:
We may also disclose your personal data to third parties:
Also, we may share non-personal data with other third parties. When we do so we may aggregate or de-identify the information so that a third party would not be likely to link data to you, your computer, or your device. Aggregation means that we combine the non-personal data of numerous people together so that the data does not relate to any one person. De-identify means that we attempt to remove or change certain pieces of information that might be used to link data to a particular person.
Your Rights – Marketing and Third Party Websites
You have the right to ask us not to process your personal data for marketing purposes. Where required by law, we will inform you (before or at the time of collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to ‘opt-out’ from receiving marketing communications at any time by changing the preferences in your account on the Website or on the App, or by informing us in writing at hello.JIP@ihitreset.com. If required by law, we will obtain your consent before sending you marketing communications.
The Website may contain links to the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Your Rights – Access, Rectification and Deletion
Applicable data privacy laws give rights to individuals in respect of personal data that organisations hold about them, including the following.
If you wish to exercise any of the above-mentioned rights, please submit your request to hello.JIP@ihitreset.com.
Cookies and other tools
We may use information about your visits to the Website by using a “cookie” or similar technologies for storing information, e.g. local shared objects and web beacons (“cookies”). A cookie is a small text file which is transferred to and stored on your computer, portable device or mobile. Cookies can be unique to your web browser and contain text and information, for example a unique identifier, site name, digits or numbers.
Cookies are used to differentiate one user from another, to pass information from page to page during their visit to the Website and to collect data about a given browser, along with the information requested and sent by the browser’s operator. They enable us:
What cookies do we use?
What facilities are there at the studio?
We have male and female changing areas with showers, toilets and large lockers. Lockers are also available in reception. Towels are available for rental if you have forgotten your own. There is also a Refuel bar providing protein shakes, water, and hot/iced teas and coffees.
Is there parking?
Yes, you can park in Jumeirah Islands Pavilion Car Park. You can validate your parking at the Reset reception and avail up to 3 hours free parking.
What should I wear?
Regular fitness clothing with training shoes. You may also wish to bring a small towel for class, as you will work up a sweat while working out.
What is Functional Circuit Training?
Our functional training program is designed to strengthen and enhance your body for the activities and movements you perform in everyday life. Working through a circuit of 12 stations you perform exercises, with and without equipment, that work muscle groups rather than individual muscles in isolation.
What is a heart rate-monitored workout?
A heart rate-monitored workout involves tracking your heart rate using a device such as smart watch or fitness sensor for the duration of your workout. Tracking your heart rate helps to optimise your workout and ensure you get maximum calorie burn.
Our workouts are designed with coloured heart rate zones, and our workout TVs indicate which zone you should be working in for each part of the workout. In addition, we have dedicated TV screens in the studio that project the heart rate of each participant, the zone they are currently working in, and their calorie burn.
Within our studio we offer the Polar Verity Sense, an advanced optical heart rate sensor, which is synchronised to our in-studio heart rate TVs.
Our system is compatible with many other smart fitness devices, from brands including Polar and Garmin. Simply speak to our reception team to see if your device can be paired with our system.
What equipment is used in classes?
Dumbbells, kettlebells, slam balls, power barrels, sand bags, pull up bars, body bars, resistance bands battle ropes, bikes, BOSUs, decks, ski ergs, TRXs are among the equipment that can and will be utilised in our workouts. Our exercises also use your bodyweight. The equipment used changes with every workout.
What type of classes are there?
We have 4 different class disciplines: Cardio, Strength, Combat and Shape. Cardio classes are Mondays and Fridays, Strength is Tuesdays and Saturdays, Combat is Wednesdays and Shape is Thursdays and Sundays.
Are the classes suitable for beginners / newcomers to fitness training?
Yes, our workouts feature 2 different training intensities: Functional and Athletic. Functional exercises are suitable for those new to working out, or those that may have taken a break from working out. As you progress, you can choose the Athletic exercises, or alternate between both Functional and Athletic.
Our coaches can also assist with adapting exercises to your fitness level.
Are the classes delivered by coaches?
Our classes are TV-led, coach-supported. The exercises are shown on TV screens in the workout area, enabling the coaches to circulate throughout the workout floor assisting people individually with their technique and, of course, motivating and challenging them when required.
What are Reset Teens classes?
Reset Teens provides dedicated group fitness classes for 12–17-year-olds. The functional workouts are custom-designed with age-appropriate exercises. They follow our circuit-based format and feature our unique Functional and Athletic exercises options, making them suitable for all fitness levels.
What is the 6-Week Transformation?
The 6-Week Transformation is a program designed to kickstart or refocus your fitness journey. It begins with an Assessment with a Reset Fitness coach to evaluate your current fitness level and lifestyle habits, and to identify the fitness goal(s) you want to achieve. These goals can include:
The Assessment includes a full Body Composition Analysis using the AfaScan, a cutting-edge fitness assessment platform. Utilising the information you have shared and the report from AfaScan, the coach will provide personalised fitness and nutrition advice to help you achieve your goal.
At the end of the 6 weeks, you will have a second Assessment with the coach to review your achievements and identify your next goal(s).
The 6-Week Transformation takes place at certain times throughout the year. To sign up to our next 6-Week Transformation, click here. [hyperlink to sign up]
What is included in the 6-Week Transformation Package?
The 6-Week Transformation Package includes the following:
How do I book an Assessment?
Contact the studio reception to schedule an Assessment with a coach.
Do I need to bring anything with me for the Assessment?
No, but you will need to wear your workout clothes for the Assessment.
What should I expect from the Assessment?
If it is your first time having an Assessment, you will be asked to complete a questionnaire about your lifestyle and medical history. The coach will review the questionnaire and follow up with additional questions.
You will then remove your shoes and socks, and step onto the AfaScan. The AfaScan is an advanced machine that can measure functional fitness and body composition – the type of Assessment (Full Body or Comprehensive) you have booked will determine the analysis carried out by the machine.
Both Full Body and Comprehensive Assessments include a body composition scan. The scan report will detail areas such as your weight, muscle mass, body fat mass, bone mass, body balance and body segment analysis.
With a Comprehensive Assessment you will also be required to perform a series of exercises / stretches to assess your functional fitness.
The coach will talk through all the results and discuss how you can utilise the findings of the AfaScan analysis to target your fitness / health goals.
What is the difference between a Full Body and Comprehensive Assessment?
Our Full Body Assessment includes a body composition scan and consultation with one of our coaches to discuss your fitness / health targets and plan how to achieve them. The body composition scan provides a report detailing areas such as your weight, muscle mass, body fat mass, bone mass, body balance and body segment analysis.
Our Comprehensive Assessment offers a more detailed analysis of your functional fitness –evaluating areas such as your mobility, flexibility, strength and endurance. In addition, to a body composition scan and coach consultation, you will perform a series of exercises / stretches to assess your functional fitness.
A Full Body Assessment typically takes between 15-20 minutes, while a Comprehensive Assessment takes around 45 minutes.
How often should I have an Assessment?
We recommend an Assessment every 4-6 weeks. Regular Assessments enable you – and us – to track your progress. They can be key to identifying areas outside of the studio that maybe inhibiting your progress and failing to reflect the hard work you are putting in on the workout floor. They’re a great motivator too, seeing your progress from one Assessment to the next, is excellent inspiration for continuing your journey.
How do I make a class booking?
The quickest way to book a class is using our app I Hit Reset. Our app can be downloaded from both iOS and Google Play stores. [insert links to download pages] Once you have registered and logged in you can choose the day and class timing you prefer and then tap ‘Book’.
You can also book classes here [linking to booking page] on our website. You will need to register and log in to book a class.
We recommend booking classes on a weekly basis to avoid the disappointment of missing out on your favourite classes!
What if I’m running late for a class or assessment booking?
You must contact the studio and inform them. If you arrive late to the studio, entry to the class or assessment is entirely at the discretion of Reset Fitness Management.
How do I cancel a booking?
The quickest way to cancel a booking is using our app I Hit Reset. Once you have logged in, go to the ‘Bookings’ tab, select the booking you wish to cancel, then tap ‘Cancel’.
You can also cancel a booking over the telephone or by logging into your account on our website. We do not accept cancellations via email, SMS or WhatsApp.
Cancellations must be made at least 12 hours prior to the start of a class. In the case of a late cancellation or a no show, those with Credit Memberships will forfeit the credit for the class. For Unlimited Monthly Memberships, a strike will be added to your Membership, after 3 strikes for either late cancellations or no shows, you will be blocked from booking and attending classes for 7 days. To unblock your Membership before the expiry of the 7 days, there is a charge of AED50.
How can I purchase a Membership or Credit Pack?
You can click the ‘Buy Memberships’ tab at the top of this page. If it is your first time purchasing a Membership, you will need to register first. Once you have registered, you can log in, then select your preferred Membership or Credit Pack and click ‘Purchase’.
Alternatively, you can purchase a Membership using our app I Hit Reset. Our app can be downloaded from both iOS and Google Play stores. [insert links to download pages] Once you have registered and logged in, go to the ‘Memberships’ tab. Select the Membership or Credit Pack you wish to purchase, then tap ‘Buy this membership’ or ‘Buy this credit pack’.
What is the difference between Unlimited Monthly Memberships and Credit Packs?
With an Unlimited Membership there are no restrictions on the number of classes you can attend during its validity. You can attend as many classes as you choose. With Credit Packs, 1 credit is equal to 1 class, so if you purchase a 12 Credit Pack, you can attend 12 classes within the validity period.
Unlimited Memberships include Basic Assessments, the number of Assessments included varies with the length of Membership purchased. Credit Packs do not include Assessments.
Unlimited Memberships also provide an option to suspend the Membership for a set period of time, this is not possible for Credit Packs.
Can I cancel my Membership?
For 6- and 12-month Unlimited Monthly Memberships cancellations, Members will be charged a cancellation fee equal to 2 months of the Membership fee and the Membership terminated effective immediately upon settlement. You are required to provide the Reset Fitness studio with 30 days’ written notice of the cancellation via email.
6 Week Transformation, Credit Packs, 1- and 3-month Unlimited Monthly Memberships cannot be cancelled and are non-refundable.
Sales and special promotional packages cannot be cancelled either and will be charged in full for the complete duration.
Can I suspend my Membership?
1- and 3-Month Unlimited Memberships can be suspended for a period of up to 4 weeks, at a charge of AED25 per week. 6-Month Unlimited Memberships may be suspended for up to a total of 4 weeks, and 12-month Unlimited Monthly Memberships may be suspended for up to a total of 8 weeks. Suspension will only be approved if fees are fully paid up-to-date and the Reset Fitness studio is notified by email 30 days in advance of the requested suspension period.
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Raspberries, Strawberries, Blueberries, Milk, Unflavoured Protein Powder
Bananas, Almond Milk, Greek Yoghurt, Chocolate Protein Powder
Peanut Butter, Milk, Chocolate Protein Powder
Almond Milk, Cold Brewed Coffee, Mocha Protein Powder, Unsweetened Cocoa Powder
Bananas, Milk, Matcha Powder, Vanilla Protein Powder