Please read these Terms & Conditions (“Terms”) carefully as they contain important information regarding your legal rights, remedies and obligations. The Terms are issued by Reset Fitness FZE (“Reset Fitness”, “we”, “us”, or “our”), which operates this website www.ihitreset.com (“Website”) and the I Hit Reset mobile app (“App”).
By accessing or using the Website or the App, whether as a visitor (simply browsing the Website or using the App) or as a member (upon creating an account with us), you shall be deemed to have accepted the Terms in full. If you do not accept these Terms in full, you must leave the Website or App immediately.
If you wish to become a Reset Fitness member, you must read these Terms and indicate your acceptance in the registration process.
We may revise these Terms at any time and you should review these Terms from time to time for any changes or updates. Changes or updates will be effective on the day they are posted on the Website and/or the App. By using the Website or the App after we make any changes to these Terms, you agree to accept those changes, whether or not you have reviewed them.
MEMBER ACCOUNTS: In order to access some features of the Website and the App, you are required to register as a member by creating an account with us. The member account is for the sole use of the registered applicant and is non-transferable and non-refundable. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. Acceptance of an application for membership is at our absolute discretion (although we will exercise our discretion reasonably and in compliance with applicable laws).
ELIGIBILITY: The Website, the App, are intended solely for anyone who is 18 years of age or older. By using the Website or the App, you represent and warrant that you are 18 years or older. Memberships are permitted from 12 years of age. Members between 12-17 years of age require a parent or legal guardian to co-sign their membership and can attend Reset Teens classes without the presence of a parent or legal guardian. Children aged 12-15 are permitted to attend regular Reset Fitness classes (Cardio, Strength, Shape and Combat) only when accompanied by a parent or legal guardian. Children aged 16-17 are permitted to attend regular Reset Fitness classes without the presence of a parent or legal guardian.
ACCOUNT SECURITY: You are responsible for maintaining the confidentiality of your account and your chosen password and for restricting access to your account from any devices or other users, and you agree to accept responsibility for all activities that occur under your account or password. We are not responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, any unauthorised use of your account or password, with or without your knowledge. You agree to notify us immediately of any breach of security or unauthorised use of your account.
COMMUNICATIONS: You may receive periodic communications regarding our services. You can manage the messages you receive, by changing the preferences in your account on the Website or on the App, or by informing us in writing at hello.JIP@ihitreset.com.
TERM, MEMBERSHIP CANCELLATION, SUSPENSION AND TERMINATION: These Terms shall remain in full force and effect while you use Reset Fitness Services or are a member of Reset Fitness.
Promotional, Reset Teens, Credit, Personal Training, 6-Week Transformation, 1- and 3-Month Unlimited Memberships cannot be cancelled and are non-refundable. 6- and 12-month Unlimited Memberships may be cancelled; members will be charged a cancellation fee equal to 2 months of Membership, and the membership will be terminated effective immediately upon settlement. For membership cancellations, you are required to provide us with 30 days’ written notice of the cancellation via email to hello.JIP@ihitreset.com. The email should contain the subject line ‘Cancel Membership’ and state your full name, registered telephone number and membership package type. If you wish to cancel your membership on medical grounds, for reasons such as a contracting/developing a serious medical illness or incurring a long-term or permanent physical injury or disability, you must inform us via email with a supporting letter from a physician or medical professional. It is at the discretion of management to grant the cancellation.
1- and 3-Month Unlimited Memberships may be suspended for a period of up to 4 weeks, at a charge of AED25 per week. 6-month Unlimited Monthly Memberships may be suspended for up to a total of 4 weeks, and 12-month Unlimited Monthly Memberships may be suspended for up to a total of 8 weeks. Any further membership suspension for 6- or 12-Month Unlimited Memberships is at the discretion of the management. Suspension will only be approved if all fees have been fully paid up-to-date and a written email request is sent to Reset Fitness with 30 days’ notice; you will receive written confirmation from Reset Fitness if the suspension is approved. Reset Fitness reserves the right to request further information, such as a doctor’s letter, prior to giving approval for the suspension. The suspension acts as an extension to the initial contract duration. Reset Teens, Credit, Personal Training and 6-Week Transformation Memberships cannot be suspended.
We reserve the right to terminate access to the Website and/or to the App, or to terminate any Reset Fitness Services or your account at any time if we determine that you are or have been in breach of these Terms, or due to overdue fees of 60 days or repeated late payment, or due to any unexpected technical issues or problems. In instances of a minor breach, we may inform you of it and give you a set period of time to rectify it; failure to rectify the breach within the given timeline may result in membership termination.
MEMBERSHIP OPTIONS: In order to book a class, you must be registered as a member and purchased one of our packages. We offer three types of packages: Monthly Unlimited Memberships, 6-Week Transformation and Credit Memberships (Reset Teens, Personal Training Class Credits). Unlimited Monthly Memberships are valid from date of purchase and expire at the end of stated period, be it 1-, 3, 6- or 12-months. The 6-Week Transformation Membership is valid for six weeks and begins and expires on a set, and pre-published, date determined by Reset Fitness. Our Credit Memberships expire after a month/s from the date purchased, depending on which package is purchased. Packages are non-transferable between members and may only be suspended in the circumstances outlined above.
INTRO PACK: A new member is entitled to a purchase an Intro Pack of 3 classes. The Intro Pack will have a duration of 7 days starting from the day it is purchased, and cannot be extended. Intro Packs are non-transferable and non-refundable. You understand and agree that unless we expressly communicate otherwise, Intro Packs are available only to first time members that have never had an account with us before and there is only one Intro Pack permitted per person. It is a violation of these Terms to sign up for an Intro Pack if you have signed up for an account or trial in the past or to have more than one account or Intro Pack at the same time.
PAYMENTS: We accept payments online, or at our premises using credit and debit cards in AED. When you purchase packages you will be prompted to pay through our third party payment provider. If you make a payment for our products or services on the Website or on the App, the details you are asked to submit will be provided directly to our third party payment provider via a secured connection. The cardholder must retain a copy of transaction records.
CLASS & ASSESSMENT CANCELLATIONS AND NO SHOWS: Class bookings must be cancelled 12 hours prior to the start of the class through our App or by telephone to avoid a penalty. For Credit Memberships, 1 credit will be refunded to your balance if you adhere to the cancellation policy. If you fail to follow the cancellation policy or are registered as a no show for a class, no credit refund will be applicable. For 6-Week Transformation and Unlimited Monthly Memberships, a 3-strike system applies, entitling you to 3 late cancellations or no shows for classes. After 3 strikes, you will be blocked from booking and attending classes for a period of 7 days. If you wish to unblock your membership before the 7 days expires, there is a charge of AED50. Assessment appointments must be cancelled at least 12 hours prior to the start of the appointment by telephone to avoid a penalty. Late cancellations or no shows are subject to a penalty fee of AED60.
REFUNDS: 6-Week Transformation, Credit Memberships and 1- and 3-month Unlimited Monthly Memberships are non-refundable. No refunds will be offered/available for any cancelled activities outside of the control of Reset Fitness (i.e. inclement weather, venue cancellation and maintenance).
LOCKERS AND PERSONAL BELONGINGS: Lockers are for the use of all members and guests, and subject to availability. It is your responsibility to ensure you clear the locker after each use. Any unclaimed items found in the locker will be held for a period of 7 days and if not claimed, will be donated to a nominated charity. No liability will be held by Reset Fitness after this date.
PHYSICAL FITNESS AND SAFETY: You are advised to consult a physician prior to participating in any activities at the studio. You represent and warrant that you are in good health and physical condition and know of no medical or other reason that makes you incapable of engaging in exercise, either passive or active. If you have a condition or are taking any medication that may affect your ability to exercise, you agree to provide us with a doctor’s letter prior to participating in any classes or using any Reset Fitness amenities or services.
You warrant and represent that you know of no physical, medical or other disability or condition that may be affected or aggravated by, or which may result in any sickness, injury or death from participating in a class or engaging in active or passive exercise. You agree to provide us with all relevant and accurate health, personal and fitness information before and during the course of any exercise program or other activity. You are responsible for updating us in writing about any changes to your health or medical status. You also agree to undertake or complete any pre-exercise screenings or questionnaires Reset Fitness requests.
You agree that you will not participate in a class or use any Reset Fitness amenities or services whilst suffering from any infection or contagious illness, disease or other ailments, such as open cuts or sores or abrasions, where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of the other members or guests.
You acknowledge and agree that you participate in classes and use Reset Fitness amenities and services at your own risk and that improper use of equipment or failure to follow instructions from a Coach may result in injury or death.
Minor members and their parent/guardian co-signatories agree, warrant and represent that the minor has valid UAE Health Insurance covering sporting activities in the UAE.
LIMITATION OF LIABILITY
To the fullest extent permitted by law in the applicable jurisdiction, under no circumstances (including, without limitation, negligence) shall Reset Fitness, its owners, employees, agents and associate/group companies, be liable to you or to any third party for any direct, indirect, incidental, special, punitive, or consequential damages of any kind whatsoever arising from any (i) use of the Website or the App, (ii) errors, mistakes, or content inaccuracies, (iii) personal injury or property damage, of any nature whatsoever, relating to the use of the Website or the App, (iv) unauthorised access to our secured servers and personal information stored therein, (v) interruption or cessation of transmission to or from the Website or the App, (vi) bugs or viruses which may be transmitted to or through the Website or the App by any third party, (vii) defamatory, offensive or illegal conduct of any third party, and/or (viii) third party content or third party products and services.
These limitations apply to all claims, whether based on warranty, contract, tort, or any other legal theory, and whether or not Reset Fitness has been informed of the possibility of such damages. The total liability of Reset Fitness will be limited to the fullest extent permitted by applicable law.
You agree to defend, indemnify and hold us harmless, and our owners, employees, agents and associate/group companies, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from any breach by you of any of these Terms, your use of and access to the Website or the App, and/or a violation by you of applicable law or any agreement or terms with a third party to which you are subject.
OWNERSHIP AND USE OF CONTENT ON THE WEBSITE OR THE APP
Content on the Website or the App, including without limitation, video, audio, photographs, images, designs, illustrations, animations, logos, text, comments, data, information, executable files, workouts and workout data, interactive features, copyrights, trademarks, patents, applications and any intellectual property, is owned by or licensed to Reset Fitness.
Content is protected by copyright and trademark laws, and is for your information and personal use only. You may download copies of posted materials for personal, non-commercial use only, so long as you neither change nor delete any author attribution, trademark, legend or copyright notice. When you download copyrighted material, you do not obtain any ownership rights to that material. You may not modify, copy, reproduce, publish, display, transmit, adapt, distribute, display, sell or in any way exploit any content for any purposes whatsoever without the prior written consent of Reset Fitness. Our Website or App may link to, interact with or be available on third party services or products such as social media providers and third party devices. If you access such third party services or products, be aware that different terms and privacy policies may apply to your usage of such services.
“Reset Fitness”, the logo and other graphics, logos, scripts, and designs are trademarks and trade names of Reset Fitness in the United Arab Emirates. Reset Fitness’s trademarks and trade names may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Reset Fitness.
We may take photographs, videos or audio recordings of the premises, classes, events and other activities relating to Reset Fitness. You may be included in some of these photographs, videos or audio recordings either individually or as a group. We reserve the right to use such photographs, videos or audio recordings for promotional or marketing purposes unless you instruct us otherwise.
Reset Fitness Services include certain services that are available via your mobile phone, including but not limited to (i) the ability to book a class and/or purchase packages, (ii) the ability to browse the Website from your mobile phone and (iii) the ability to access the App that is downloaded and installed on your mobile phone. We do not charge for these mobile services, however, your carrier’s standard messaging, data and other rates and fees will still apply. You should check with your carrier to find out what plans are available and how much they cost.
While we strive to make our applications available on many platforms, we cannot guarantee that our applications will work with all carriers or devices. By downloading or using our applications, you expressly agree that we may communicate with you by SMS, MMS, text message, email or other electronic means directed to your mobile device and that certain information about your usage of the applications may be communicated to us.
DISCLAIMERS; NO WARRANTIES
To the fullest extent permitted by law in the applicable jurisdiction, Reset Fitness, its owners, employees, agents and associate/group companies disclaim all warranties, expressed or implied, in connection with Reset Fitness Services, the Website, the App and your use thereof. Reset Fitness makes no warranties or representations about the accuracy, validity, reliability or completeness of the Website and the App, content provided thereon, or the content of any sites linked to the Website or the App, and assumes no liability and responsibility for any use of Reset Fitness Services, the Website or the App.
We do not warrant that Reset Fitness Services will meet your requirements, and we cannot guarantee any specific results from the use of Reset Fitness Services. You expressly acknowledge and agree that use of the Reset Fitness Services is at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with you. The Reset Fitness Services are provided on as “as is” and “as available” basis and Reset Fitness expressly disclaims any warranty of fitness for a particular purpose or non-infringement.
ENTIRE AGREEMENT; NO WAIVER
GOVERNING LAW, JURISDICTION AND ARBITRATION
Reset Fitness is domiciled in the United Arab Emirates. These Terms, any other legal notices published by Reset Fitness on the Website or the App, and any disputes or claims arising out or in connection with these Terms, shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes or claims will be conducted only on an individual basis and not in a class, consolidated or representative action. Both you and Reset Fitness agree that the courts of the Dubai International Financial Centre shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms. You and Reset Fitness agree that any cause of action arising out of or in connection with these Terms must commence within one year after the cause of action accrues, otherwise, such cause of action is prohibited. In the event of any litigation or binding arbitration arising from or related to these Terms, or Reset Fitness Services provided, the prevailing party shall be entitled to recover from the non-prevailing party all reasonable costs incurred including staff time, court costs, legal fees, and all other related expenses incurred in such litigation or binding arbitration.
If you have any questions regarding these Terms, the Website, the App, or Reset Fitness Services, please contact us at:
Reset Fitness FZE